Comments for PentaVision's "What's Your Story?" Blog http://www.pentavision.net/blog The Blog of PentaVision Integrated Digital Media Sat, 03 Sep 2011 13:48:32 +0000 hourly 1 http://wordpress.org/?v=3.0.2 Comment on Green Screen…it’s not an environmental scan by midwest gaffer http://www.pentavision.net/blog/08/29/2011/production/green-screen-its-not-an-environmental-scan/comment-page-1/#comment-1154 midwest gaffer Sat, 03 Sep 2011 13:48:32 +0000 http://www.pentavision.net/blog/?p=1248#comment-1154 You guys do great work. I love what i"ve seen on your pages. You guys do great work. I love what i”ve seen on your pages.

]]> Comment on Has Your Social Media Integration Gone to the Dogs? by Charisse Louis http://www.pentavision.net/blog/07/02/2010/staff-blogs/has-your-social-media-integration-gone-to-the-dogs/comment-page-1/#comment-1040 Charisse Louis Thu, 05 Aug 2010 20:38:53 +0000 http://www.pentavision.net/blog/?p=872#comment-1040 Missy, I had commented on this post in July and since have gone through a new corporate makeover with a new logo and website. Is it possible to change the link on my name so it includes the correct domain name. Right now I have my old name routing to my new name but I am not sure how much longer I will be able to keep that. My new domain name is http://www.ChareneCreative.com Thanks in advance and if you should have any questions, please do not hesitate to contact me at c.louis@charenecreative.com Missy,

I had commented on this post in July and since have gone through a new corporate makeover with a new logo and website. Is it possible to change the link on my name so it includes the correct domain name. Right now I have my old name routing to my new name but I am not sure how much longer I will be able to keep that. My new domain name is http://www.ChareneCreative.com

Thanks in advance and if you should have any questions, please do not hesitate to contact me at c.louis@charenecreative.com

]]> Comment on Front-line Employees Can Make or Break Your Brand – Especially When You Go Social by PentaVision http://www.pentavision.net/blog/07/21/2010/staff-blogs/front-line-employees-can-make-or-break-your-brand-especially-when-you-go-social/comment-page-1/#comment-1036 PentaVision Thu, 22 Jul 2010 21:16:15 +0000 http://www.pentavision.net/blog/?p=922#comment-1036 Thanks for the comment, Sybil. I really enjoyed you coming to speak at the Michiana AMA Luncheon and this was definitely an influence in this topic as well; your presentation really made an impression on me. Thanks for the comment, Sybil. I really enjoyed you coming to speak at the Michiana AMA Luncheon and this was definitely an influence in this topic as well; your presentation really made an impression on me.

]]> Comment on Front-line Employees Can Make or Break Your Brand – Especially When You Go Social by Sybil F. Stershic http://www.pentavision.net/blog/07/21/2010/staff-blogs/front-line-employees-can-make-or-break-your-brand-especially-when-you-go-social/comment-page-1/#comment-1035 Sybil F. Stershic Thu, 22 Jul 2010 19:47:38 +0000 http://www.pentavision.net/blog/?p=922#comment-1035 Great examples, Missy, of how companies miss the mark by not keeping their employees in the marketing loop. Uninformed employees (some even "surly" and "suspicious" as you cited here) who aren't prepared to deliver on the promise can create memorable brand experiences for customers - of the negative kind. Internal marketing is based on the simple premise that if your employees don't feel valued, neither will your customers! PS. Thanks for the mention. Great examples, Missy, of how companies miss the mark by not keeping their employees in the marketing loop. Uninformed employees (some even “surly” and “suspicious” as you cited here) who aren’t prepared to deliver on the promise can create memorable brand experiences for customers – of the negative kind. Internal marketing is based on the simple premise that if your employees don’t feel valued, neither will your customers!

PS. Thanks for the mention.

]]> Comment on Front-line Employees Can Make or Break Your Brand – Especially When You Go Social by PentaVision http://www.pentavision.net/blog/07/21/2010/staff-blogs/front-line-employees-can-make-or-break-your-brand-especially-when-you-go-social/comment-page-1/#comment-1027 PentaVision Wed, 21 Jul 2010 23:53:56 +0000 http://www.pentavision.net/blog/?p=922#comment-1027 Edgar - thank you for the inspiration and idea. It was just perfect how I had drafted the article and then got to put my theory into practice yesterday. I am really glad you had a great FourSquare experience. Was this at Between the Buns? If so, which location? Thanks for commenting! Edgar – thank you for the inspiration and idea. It was just perfect how I had drafted the article and then got to put my theory into practice yesterday. I am really glad you had a great FourSquare experience. Was this at Between the Buns? If so, which location? Thanks for commenting!

]]> Comment on Front-line Employees Can Make or Break Your Brand – Especially When You Go Social by Edgar Diaz http://www.pentavision.net/blog/07/21/2010/staff-blogs/front-line-employees-can-make-or-break-your-brand-especially-when-you-go-social/comment-page-1/#comment-1026 Edgar Diaz Wed, 21 Jul 2010 20:45:24 +0000 http://www.pentavision.net/blog/?p=922#comment-1026 Missy, this is a great article! Thank you so much for writing this and for mentioning my name. There are so many articles out there about the need to get top execs on board with social media efforts, but I rarely hear about the the importance of educating and gaining buy-in from front line workers too. The part where you talk about employee/customer interactions creating the experience for the customer is very true. I had a great Foursquare mayor experience at a local business. When I showed them my phone and announced I was the mayor, the waitstaff dropped everything and waited on me hand and foot. They treated me like royalty and one person even called me "boss." To this day I'm not sure if it was great scripting or if they were just really excited to finally have a mayor (apparently they had been waiting for quite a while). Either way, the front-line staff knew there was a Foursquare special going on, and they knew what to do to implement it. Like I said, it was a great experience. Thanks again for posting. Missy, this is a great article! Thank you so much for writing this and for mentioning my name. There are so many articles out there about the need to get top execs on board with social media efforts, but I rarely hear about the the importance of educating and gaining buy-in from front line workers too.

The part where you talk about employee/customer interactions creating the experience for the customer is very true. I had a great Foursquare mayor experience at a local business. When I showed them my phone and announced I was the mayor, the waitstaff dropped everything and waited on me hand and foot. They treated me like royalty and one person even called me “boss.”

To this day I’m not sure if it was great scripting or if they were just really excited to finally have a mayor (apparently they had been waiting for quite a while). Either way, the front-line staff knew there was a Foursquare special going on, and they knew what to do to implement it. Like I said, it was a great experience.

Thanks again for posting.

]]> Comment on Front-line Employees Can Make or Break Your Brand – Especially When You Go Social by Tweets that mention PentaVision's "What's Your Story?" Blog » Blog Archive » Front-line Employees Can Make or Break Your Brand – Especially When You Go Social -- Topsy.com http://www.pentavision.net/blog/07/21/2010/staff-blogs/front-line-employees-can-make-or-break-your-brand-especially-when-you-go-social/comment-page-1/#comment-1025 Tweets that mention PentaVision's "What's Your Story?" Blog » Blog Archive » Front-line Employees Can Make or Break Your Brand – Especially When You Go Social -- Topsy.com Wed, 21 Jul 2010 19:51:24 +0000 http://www.pentavision.net/blog/?p=922#comment-1025 [...] This post was mentioned on Twitter by Jillian Koeneman, missystanisz. missystanisz said: Thx 2 @diptoe & @Jillianmk! If ur marketing offers r going social, please have the courtesy to share w/employees - http://ht.ly/2eGnd [...] [...] This post was mentioned on Twitter by Jillian Koeneman, missystanisz. missystanisz said: Thx 2 @diptoe & @Jillianmk! If ur marketing offers r going social, please have the courtesy to share w/employees – http://ht.ly/2eGnd [...]

]]> Comment on The Grapes of Wrath: How My Experience with a Michigan Winery’s Facebook Page Was Bad, with a Bitter Finish by PentaVision http://www.pentavision.net/blog/07/09/2010/staff-blogs/the-grapes-of-wrath-how-my-experience-with-a-michigan-winerys-facebook-page-was-bad-with-a-bitter-finish/comment-page-1/#comment-1022 PentaVision Mon, 12 Jul 2010 14:39:14 +0000 http://www.pentavision.net/blog/?p=906#comment-1022 Correction to my story: Just looked at their page again and the comment IS there. So, either I missed it the other day or it disappeared and reappeared (my money is on the fact that I missed it). HOWEVER - no response to it at all from the winery. Correction to my story: Just looked at their page again and the comment IS there. So, either I missed it the other day or it disappeared and reappeared (my money is on the fact that I missed it). HOWEVER – no response to it at all from the winery.

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